Free express tracked shipping on all orders over $99.

OUR ASSURANCE

We assure that every product we produce is made of the highest quality. Every order is assessed and hand packed by the team at Infinite Aesthetics so we guarantee that no item leaves our doors if it does not meet our high standards of quality. If you are not happy with your purchase for any reason we provide full refunds on the item sale price, please read below for details of our return policy.

GENERAL RETURN POLICY

Refunds are accepted within 14 days of delivery, while exchanges are allowed within 30 days. Items returned after 14 days but within 30 days may be eligible for exchange or store credit, while returns outside these periods may be accepted only at our discretion and with prior approval. A fee of $8.00 will be deducted from your store credit, refund or exchange to cover shipping and handling fees. All returned items must be unworn, unwashed, in original condition, neatly folded, and have tags attached, with no marks, stains, or damage to the packaging caused by scissors or knives. Items must be received by us before a refund, exchange, or credit is issued, and shipping costs are non-refundable unless the item is faulty or incorrect. Returns sent outside the allowed timeframes without approval may be forfeited and cannot be returned back to you.

SALE ITEMS RETURNS

Please note any items purchased from our sale may only be exchanged for another size/product or a credit for the like amount credited with an online code. Refunds will not be given for any sale items.

IF YOU HAVE MADE AN ORDER AND NEED TO CANCEL BEFORE DISPATCH

If you make an order in error and fully complete it on site including payment, then need to cancel before dispatch please email us as soon as possible on info@infiniteaesthetics.co including your order number (found on your order confirmation emailed to you by us on completion of order). If your order has not been dispatched we will be able to refund the total paid by yourself including delivery costs, please allow up to 14 days for refund to show back in your account, although this is normally much faster. If it is too late to cancel your item then you will need to return your item to us.

I WOULD LIKE TO RETUN AN ITEM FOR AN EXCHANGE

We will process your return within 5 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 7 working days, please contact us.

I WOULD LIKE TO RETURN AN ITEM FOR A CREDIT NOTE OR REFUND

We will issue your credit code within 2 working days of receipt of your return. Once the credit code has been processed, you will receive an email confirming this. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.

I HAVE RECIEVED A FAULTY ITEM 

If the item you received is faulty, please accept our sincere apologies for the inconvenience. You have 14 days from receipt of the faulty item to return it to us. We will refund the original postage costs for all faulty items, please include a receipt of your postage fees. 

I HAVE RECEIVED AN INCORRECT ITEM

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. We will then advise on how to proceed. You have 14 days from our despatch of the incorrect item to return it to us. We will refund the original postage costs for all incorrect items. 

CONTACT US

info@infiniteaesthetics.co

SALE ITEMS RETURNS

Please note any items purchased from our sale may only be exchanged for another size/product or a credit for the like amount credited with an online code. Refunds will not be given for any sale items.

IF YOU HAVE MADE AN ORDER AND NEED TO CANCEL BEFORE DISPATCH

If you make an order in error and fully complete it on site including payment, then need to cancel before dispatch please email us as soon as possible on info@infiniteaesthetics.co including your order number (found on your order confirmation emailed to you by us on completion of order). If your order has not been dispatched we will be able to refund the total paid by yourself including delivery costs, please allow up to 14 days for refund to show back in your account, although this is normally much faster. If it is too late to cancel your item then you will need to return your item to us.

I WOULD LIKE TO RETUN AN ITEM FOR AN EXCHANGE

We will process your return within 5 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 7 working days, please contact us.

I WOULD LIKE TO RETURN AN ITEM FOR A CREDIT OR REFUND

We will issue your credit code within 2 working days of receipt of your return. Once the credit code has been processed, you will receive an email confirming this. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.

I HAVE RECIEVED A FAULTY ITEM 

If the item you received is faulty, please accept our sincere apologies for the inconvenience. You have 14 days from receipt of the faulty item to return it to us. We will refund the original postage costs for all faulty items, please include a receipt of your postage fees. 

I HAVE RECEIVED AN INCORRECT ITEM

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. We will then advise on how to proceed. You have 14 days from our despatch of the incorrect item to return it to us. We will refund the original postage costs for all incorrect items. 

CONTACT US

info@infiniteaesthetics.co.nz